PRIVACY POLICY

INTRODUCTION

Al Rostamani Trading Company LLC ("ARTC"), the official distributor of Suzuki vehicles in the UAE, operates this website (https://suzuki.ae/) (the "Platform").

ARTC respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

YOU ARE KINDLY REQUESTED TO READ THIS PRIVACY POLICY CAREFULLY.

1. ACCEPTANCE

By accessing or using the Suzuki UAE Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. WHO WE ARE & SCOPE

This Privacy Policy explains how ARTC, as the official distributor of Suzuki vehicles in the UAE and the data controller, collects and processes your personal data when you interact with:

  • The Suzuki UAE website
  • Test drive bookings
  • Vehicle enquiries
  • Service and maintenance bookings
  • Finance or insurance requests
  • Marketing communications

3. DATA WE COLLECT

We collect data to support your customer journey with Suzuki vehicles and services.

(i) Personal Information

  • Name, email, phone number
  • Address and location
  • Emirates ID/passport (where required)
  • Vehicle preferences and ownership details
  • Payment-related data (processed securely via providers)

(ii) Technical Information

  • IP address, browser type, device
  • Website usage behavior
  • Cookies and tracking data

(iii) Customer & Vehicle Data

  • Test drive bookings
  • Purchase enquiries and quotations
  • Vehicle purchase and ownership records
  • Service and maintenance history

(iv) Marketing Preferences

  • Consent records
  • Communication preferences

4. COOKIES

We use cookies to improve your browsing experience and personalize Suzuki-related content.

Types include:

  • Essential cookies (site functionality)
  • Analytics cookies (performance tracking)
  • Functional cookies (user preferences)
  • Advertising cookies (subject to consent)

5. HOW WE USE YOUR DATA

We use your data to:

  • Respond to enquiries and test drive requests
  • Process vehicle purchases and service bookings
  • Provide aftersales support (service, warranty, recalls)
  • Share finance and insurance options upon request
  • Improve Suzuki products, services, and website experience
  • Send marketing communications (with consent)
  • Ensure security and prevent fraud

Legal basis includes:

  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Consent (for marketing and cookies)

6. DATA SHARING

We may share your data with:

  • Suzuki Motor Corporation and authorized partners (where required)
  • Service providers (IT, CRM, marketing, logistics)
  • Banks and insurers (for finance/insurance requests)
  • Government authorities where legally required
  • Other Al Rostamani Group entities supporting service delivery

We do not sell your personal data.

7. INTERNATIONAL TRANSFERS

Your data may be processed outside the UAE with appropriate safeguards in line with PDPL requirements.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data. However, no system can guarantee absolute security.

9. DATA RETENTION

Your data is retained only as long as necessary for:

  • Vehicle ownership lifecycle
  • Warranty and service obligations
  • Legal and regulatory compliance

10. YOUR RIGHTS

You may request:

  • Access to your data
  • Correction or deletion
  • Withdrawal of consent
  • Restriction or objection to processing

11. UPDATES

We may update this Privacy Policy periodically. Updates will be posted on the Platform.

12. CONTACT US

Al Rostamani Trading Company LLC
Official Distributor of Suzuki in the UAE
Al Ittihad Road, Port Saeed, Deira, Dubai
Tel: +971 4 295 5907
Email: info.artc@alrostamanigroup.ae